What’s a Customer Journey Map? A customer journey map is a visual representation that helps you understand the journey your customers embark upon when they interact with your business. It lays out the steps and experiences they go through, guiding…

Ethical conduct should always be top-of-mind as you embark on any competitive intelligence research endeavor. In the business landscape, gathering information about your rivals is an essential part of staying ahead. Doing so responsibly and ethically will enable you to…

In today’s hyper-competitive business landscape, staying ahead of the curve is paramount for any corporation seeking sustainable success. Competitive intelligence – gathering and analyzing information about the competition – plays a pivotal role in achieving that objective. Enter artificial intelligence….

Consumer Insights departments worldwide play a crucial role in helping businesses understand the wants and needs of their customers. Billions of dollars are invested annually in surveys, focus groups, and data mining through consumer insights departments, all with the aim…

When it comes to Father’s Day, our customer experience consultants have learned that dads often value experiential gifts over traditional physical gifts. The opportunity to create lasting memories and share meaningful moments holds great significance for many fathers. In this…

As a leader in your organization, you know that the business landscape is constantly evolving. It’s crucial to stay ahead of the curve. One way to do this is by working with a competitive intelligence company. Like a trusted partner…

Snapshot A leading marine products manufacturer turned to Proactive Worldwide to benchmark its production capabilities against a top competitor with similar products and capabilities. As a result of our deep-dive research, the client recognized that it would need to upgrade…

If you’re a retailer looking to stay ahead in today’s competitive retail landscape, adopting Buy Now, Pay Later (BNPL) options can be a strategic move to increase sales and gain market share. With changing consumer preferences and evolving shopping behaviors,…

Are you looking to gain a competitive edge in the fast-paced business world? Do you want to anticipate potential challenges before they arise, and increase your likelihood of success? If so, then business wargaming is a powerful tool that can…