Managing Expectation Series: 5 Tips to Improve Client Understanding (Tip #5)
Tip #5: PROFILE KEY CLIENTS TO ADAPT TO THEIR COMMUNICATION STYLES
It’s important to get to know your clients, particularly their communication styles. There are four basic styles: analytical, driver, amiable, and expressive. Use the table to profile your clients’ primary and secondary styles of communicating – and profile yourself. This will go a long way toward being able to better manage client expectations and promote good communication. It will also allow you to flex your own style and method to make the client feel comfortable and help both of you foster a deeper, mutually beneficial relationship.
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