Running a Voice of Customer (VoC) program without emotional intelligence is a bit like trying to tune an old radio with a broken dial. You might catch bits of the song; the static might fade momentarily, but you never quite…
Have you ever tried to bake bread from scratch? I mean, really from scratch—not just throwing together a boxed mix, but milling the flour, proofing the yeast, kneading the dough, and waiting patiently for it to rise before baking it…
If Moneyball taught us anything, it’s that numbers don’t always tell the full story. Sure, a batting average can tell you how often a player gets on base, but it won’t tell you if they thrive under pressure or fall…
Get in touch with our market intelligence company today
to start planning for the future of your organization.
