Customer Connection™

  • AI and Human Expertise in B2B Research
    The Intersection of AI and Human Expertise in B2B Research

    As I prepare to speak at the SCIP Intellicon Conference next week, I’ll emphasize how Artificial Intelligence (AI), rather than replacing human roles, is a powerful tool that enhances human capabilities. Much of today’s discourse around AI focuses on its potential to supplant human effort. However, the real power of AI lies in its ability…

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  • Fix Your B2B VoC Program
    Unlocking Market Leadership Through VOC and Competitive Intelligence

    Throughout my career at Proactive Worldwide, I’ve witnessed many companies across categories struggle to gain a complete understanding of their market. Many businesses rely on a single approach, believing it will provide all the answers they need. However, this narrow focus often leads to missed opportunities and a lack of clarity in decision-making. The key…

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  • Market Research Team
    Beyond Sales: Embracing Comprehensive Market Understanding

    As a seasoned expert in B2B qualitative research, I’ve seen firsthand how companies often stumble into a common pitfall: assuming that their sales teams alone can fully capture the market’s voice. This reliance is a risky shortcut, potentially leading businesses like yours down a path lined with incomplete and inaccurate insights. Imagine crafting your entire…

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