Vendor Evaluation Service

Ensure Your Product and Service Partners Add Value

Vendor Evaluation Services

Measure and improve vendor performance to drive operations, growth and profitability

Our vendor evaluation service assists clients to better assess their options of suppliers for new needs or to potentially replace existing suppliers. We evaluate new and current suppliers on both qualitative and quantitative measure-ments to ensure they provide the needed products and services that add value.

As business grows, procurement teams and other decision makers add more vendors to their portfolio of suppliers to have choices and to mitigate risks. It can be a challenge for companies to identify and select the right vendors, especially in the early stages of their search before discussions can get more specific and complex. Our service allows clients to better understand how innovation and advances in technologies in a potential future partner can impact their businesses, short- and long-term.

We conduct phone conversations and various online surveys with vendors / solution providers to:

  • Help identify and categorize suppliers based on company needs
  • Rank vendors to see who offers products and services that represent the right “fit”
  • Determine which vendors are leading vs lagging via an evaluation scorecard
  • Save purchasing employees time in the early stages of the evaluation process
  • Learn best practices
  • Track and measure existing vendor performance against key performance indicators via surveys and interviews
  • Obtain a basic, non-confidential foundation or under standing of the vendor’s business:
    • Current business performance and growth initiatives
    • Depth and breadth of products/services offered
    • Ease or difficulty of the customer journey -friendliness, helpfulness and knowledge of the representatives
    • Perspective on pricing for budget and comparative reasons (not seeking negotiated, “best and final price”)
    • Install / Delivery or Lead Timeline / Support
    • Unique value proposition
    • Customer testimonials

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    Proactive Worldwide